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SW-49781 - USA (Colorado) - VOIP Phone System and Services - Deadline November 15,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-49781

Government authority located in Colorado; USA, based organization looking for expert vendor for VOIP phone system and services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide cloud based VOIP phone system and services to replace or upgrade our current phone system to a new system.
- Phone system must support 250 users, and 24 simultaneous calls. It must include 5 fax numbers and support for 11 locations
- Automated Attendants
- Voice Mail with Message Waiting Indicator & automatic Voice Mail to Email Functionality
- Voice Mail Disabled for certain identified handsets
- Inbound Caller ID displayed on handsets and Caller ID transferred to mobile phones when using
- Remote Call Forward Activation/Deactivation and password reset from programming/maintenance console, designated managers’ PC or mobile application
- Selective call recording capabilities enabled or disabled by managers for users, queues or groups
- Electronic Fax to Email
- Mobile application integration for IOS and Android
- Soft Phone PC integration compatible with Windows 10 and the current Edge and Internet Explorer Browsers
- Voicemail to email
- Return call from voicemail - being able to quickly and easily call a client back from their recorded voicemail on the handset
- Solution must also include an End-user portal for approved end-user changes
- Internal chat capabilities - SMS integration capabilities.
(2) All questions must be submitted no later than October 29, 2021.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 15 November, 2021

Question Answer Deadline : Friday, 29 October, 2021

Category : Software, System and Application

Country : USA

State : Colorado

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