CC-2144 - USA (Florida) - Disaster Call Center Services - Deadline November 12,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2144

Government Authority located in Florida; USA based organization looking for expert vendor for disaster call center services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide call centre answering service providers to manage calls related to disaster events, and to maintain year-round readiness through training and quality assurance activities.
- Manage the county's inbound calls related to natural or manmade disasters, such as but not limited to, severe weather events and biological or chemical hazards.
- Continuous operations twenty-four hours a day seven days a week, including Holidays, and for any length of time, depending on the nature of the disaster event.
- Contractor shall manage calls in both English and Spanish and provide the related call routing and queueing.
- Utilize redundant, scalable, cloud-based call center technologies with backup that allow services to continue despite challenges with power supply, system surges, server outages, high concurrent call
volume, and other call center stressors.
(2) The contract period will be for three years.

[C] Eligibility:

- Onshore (US Organization Only);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Friday, 12 November, 2021

Category : Call Center and Answering

Country : USA

State : Florida

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs