DEBT-1056 - USA (Texas) - Delinquent Account Collection Services - Deadline November 18,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: DEBT-1056

Government Authority located in Texas; USA based organization looking for expert vendor for delinquent account collection services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide delinquent account collection services to assist in controlling losses
from delinquent accounts to the government authority located in Texas.
- Planning a course of action to recover outstanding collection and share details with the district, i.e. number of calls that will be made for each account, number of mails that will be sent to each delinquent account holder; handling questions or complaints associated with assigned collection accounts; investigating and resolving discrepancies in accounts submitted for collections by the
district; advising district regarding collection strategy effectiveness and provide associated matrix to predetermined time/intervals; helping resolve higher level disputes; handling escalated calls; complying with all federal and state law and regulations and district policies and procedures applicable to collection of accounts and to confidentiality of student information; monitoring all acts and/or omissions related to services, in order to ensure compliance with all terms and conditions set forth in this rfp and in any contract that results from the district's selection of a the firm; maintaining an accurate, complete, and current data base of information regarding accounts referred by the district; upgrading and patching the firm's and/or the district's information, such that the district is able to electronically transmit and receive information to and from the firm; generating reports and financial statements, in formats acceptable to the district, about accounts assigned by the district for collection on a monthly or quarterly basis.
(2) A pre-proposal conference is scheduled for November 14, 2021.
(3) All question must be submitted no later than November 11, 2021.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 18 November, 2021

Category : Debt Collection Services

Country : USA

State : Texas

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