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CC-2143 - USA (Tennessee) - Inbound Covid-19 Call Center Services - Deadline November 15,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2143

Government Authority located in Tennessee; USA based organization looking for expert vendor for inbound covid-19 call center services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide inbound call center services for individuals who were tested for COVID-19 to call for their results.
- Provide inbound call and follow-up support to individuals inquiring about covid-19 vaccination information to include scheduling waiting list and vaccination appointments at the caller’s request through the state’s designated scheduling platform
- Provide support and information about covid-19, and gather information about cases and contacts in the manner/method indicated by state
- Develop, test, implement, host and maintain a web portal for the state that will provide frequently asked questions, lab test results, quarantine letters, and other pertinent information as requested by the state
- The contractor shall design the web portal to include appropriate security controls to protect the web portal
- The contractor shall have the technology, including webinar, telephone conference, etc. and capacity to quickly and effectively provide timely information to resources and the state on a daily basis.
- Perform text messaging, email, skiptracing, and translation services as part of case investigation and active monitoring upon request by the state and at the mutual agreement of the contractor.
(2) A pre-response conference will be held on October 26, 2021.
(3) All questions must be submitted no later than November 1, 2021.
(4) A notice of intent to due on October 27, 2021.

[C] Eligibility:

Onshore (USA Organizations Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 15 November, 2021

Question Answer Deadline : Wednesday, 27 October, 2021

Category : Call Center and Answering, Medical Services, Web Design and Development

Country : USA

State : Tennessee

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