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CC-2141 - USA (Arizona) - Public Health Disease and Emergency Reporting Line Service - Deadline November 19,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-2141

Government authority located in Arizona; USA, based organization looking for expert vendor for public health disease and emergency reporting line service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 public health disease and emergency reporting line service to staff and maintain telephone lines with live trained nurses 24 hours per day/7 days a week to
receive calls regarding reportable diseases and assist.
- reports will be transmitted to the designated public health staff via day or after-hour telephone numbers or fax as specified in the protocol.
- line shall be staffed by at least one live trained nurse available to answer calls 24 hours a day, seven (7) days a week.
- telephone contact numbers to County public health personnel and backup personnel to ensure the transfer of pre-identified reports or inquiries that must be handled within 24 hours
- 24-hour Reporting System Manual and applicable protocol
- Receive telephone calls from healthcare providers, first responders, laboratories, other public health agencies, community partners, and the public 24-hours a day, seven (7) days a week regarding disease reporting and public health emergencies
- Maintain and provide a log to MCDPH documenting each call received, action taken, and additional information as required
- Call reports shall be transmitted to the designated public health staff via day or after-hour telephone numbers as appropriate.
- adequate telephone system and an appropriate number of incoming lines
- Maintain and provide a log documenting each call received or made, action taken, and any additional information as required by the protocol.
- Maintain and provide a log documenting each call received or made, action taken, and additional information as required by the protocol.
(2) All questions must be submitted no later than November 8, 2021.
(3) Contract period will be three years.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 19 November, 2021

Question Answer Deadline : Monday, 8 November, 2021

Category : Call Center and Answering

Country : USA

State : Arizona

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