SW-48650 - Canada (British Columbia) - SAP Certified Support Partner Annual Maintenance Services - Deadline October 14,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-48650

Government Authority located in British Columbia; Canada based organization looking for expert vendor for SAP certified support partner annual maintenance services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide SAP certified support partner annual maintenance services that shall include oracle runtime support and maintenance in their proposed services.
- Describe in detail what services are included in the annual support maintenance, and identify oracle runtime support and maintenance is included in the services.
- Describe, in detail, how requests are handled by the proponent include complete workflow for call management as well as service levels provided as part of support including: the channels for request intake, such as telephone, email or ticketing system; service level response time; methodology for requirements gathering and clarification; and mechanisms to ensure requests are resolved in a timely fashion.

[C] Eligibility:

- Onshore (Canada Organization Only);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Thursday, 14 October, 2021

Category : Software, System and Application

Country : Canada

State : British Columbia

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