DEBT-1029 - Canada (Saskatchewan) - Collections Services - Deadline October 11,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: DEBT-1029

Government Authority located in Saskatchewan; Canada based organization looking for expert vendor for collections services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide third-party debt collection services in a fair, reasonable, and professional standard that is acceptable to SGI, and in accordance with applicable laws, statutes, and regulations in the jurisdictions in which the debt collection activities are occurring to the government authority located in Saskatchewan.
- In the event that more than one proponent is chosen, the anticipated distribution of work will be dependent upon different factors such as, but not limited to proposed approach to debt collection, commission rate, experience in type of debt collection, experience in age of debt collection.
- Performing debt collection activities that abide by all applicable federal, provincial, and local laws, regulations, ordinances, and regulatory body decisions in all jurisdictions in which the collection activities are being performed.
- Maintaining accurate and complete records in a central database to record all debtor information and associated collection activities.
- Maintaining stringent controls and processes regarding privacy and data security for all staff performing debt collection activities.
- Reporting of debt collection activities, including invoicing to the client; and
- Providing support services to both customers and clients.
- Describe any value-added services or benefits provided.
- Identify any plans you have in place to respond to evolving market demands for more customer-driven services.
- Ability to locate and collect on accounts referred to you by SGI and treat all outstanding accounts equally, unless specified by SGI.
- Ability to provide support services to customers who have been contacted for debt recovery.
- Ability to securely store electronic data on the debt collection activities performed by your company.
- Ability to provide support services directly to SGI.
- Ability to provide high-value debt recovery services in exchange for a reasonable commission rate paid by SGI.  
- Ability for SGI to call back debt without having to pay commission or a close-out fee.
- Ability for SGI to reduce the original debt amount, in certain circumstances, without having to pay commission on the original full debt amount.
- Data portability: Ability to off-board and export data in a usable form from the solution at the end of the agreement including deletion of records.
(2) All questions must be submitted no later than October 3, 2021.

[C] Eligibility:

- Onshore (Canada Organization Only);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Monday, 11 October, 2021

Question Answer Deadline : Sunday, 3 October, 2021

Category : Debt Collection Services

Country : Canada

State : Saskatchewan

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