X
X

SW-47728 - Canada (British Columbia) - IT Managed and Security Management Services and Solution - Deadline September 24,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-47728

Government authority located in British Columbia; Canada, based organization looking for expert vendor for IT managed and security management services and solution.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide IT managed and security management services and solution to manage an IT environment with ITA’s technology profile.
- Strategic Review Meeting preparation to review and confirm aligned goals and direction across all responsibilities and service towers
- IT management, maintenance, and operations of ITA infrastructure, Service Desk, onsite support
- Ensure root cause analysis processes are being applied to recurring and high impact problems and that root causes are being accurately identified and properly addressed
- Ensure entire ITA IT environment is working according to design, including server, desktop, and network environment
- Perform analysis of ITA environment, including business and technical needs and acquiring ITA IT management direction and feedback
- Support IT Director in the process of annual budgeting, both for Operations
- Develop and maintain an Agreement-specific Standards and Procedures Manual covering full scope of engagement
- Record and track incidents
- Report appropriately to IT Director through incident management reports, including recommendations for change
- Maintain a continuous improvement program that improves help desk services using metrics to improve service delivery
- End-user problem notifications
- service desk services and infrastructure, including systems necessary to collect, document, track, manage, and report on all service desk contacts with ITA staff
- multiple alternative communications channels, including tollfree telephone number, voice messages, e-mail and web-based.
- case of voice communications, Service Desk staff should recognize that the call is coming from ITA before the call is answered
- Enable tickets to be categorized and prioritized based on business impact
- Create/manage/update and publish user documentation where indicated by contacts
- Provide end-to-end problem identification, recording, escalation, resolution and closure process
- Using defined standards / templates, issue broadcasts or other notices to provide status updates as required for planned and unplanned events
- Approve solutions that fulfill the business need while minimizing the need to call the help desk
- Review and approve policies for the use of remote control tools for maintenance and troubleshooting
- Maintain desktop patch level, update desktop system software, and maintain configuration and inventory information
- Manage ITA domain names, ensuring timely renewal
- Create, maintain, execute, and provide IT Director with forward-looking maintenance schedule
- Manage asset tagging process.
(2) All questions must be submitted no later than September 17, 2021.

[C] Eligibility:

- Onshore (Canada Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 24 September, 2021

Question Answer Deadline : Friday, 17 September, 2021

Category : Software, System and Application, IT Services (Computer Maintenance and Technical Services)

Country : Canada

State : British Columbia

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Software, System and Application, IT Services (Computer Maintenance and Technical Services) Category/Categories.

If you will obtain monthly subscription for Software, System and Application, IT Services (Computer Maintenance and Technical Services)category/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs