SW-46720 - USA (California) - VOIP Telecommunication System Upgrade - Deadline September 24,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-46720

Government authority located in California; USA based organization looking for expert vendor for VOIP telecommunication system upgrade.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide VOIP telecommunication system upgradeto migrate all users, services, features and functions to an existing Avaya Aura platform.
- 911 or 9-911 calls complete using the via telecommunications carrier circuits such as PRI or SIP trunks
- For all calls using either 911 or 9-911 the system must be configured to provide calling station location information including address, building number if applicable, and floor level
- An integrated cloud-based platform providing basic telecommunication services as well as specialized call center solutions may be proposed, however in all cases the existing Avaya Aura platform must be leveraged whenever possible and feature parity with current environment is required
- Integration with existing ServiceNow platform for site and system management (including station, trunk, licensing levels, and all relevant areas that require inventory monitoring), call detail recording services, asset management to facilitate departmental charge back model’s incident management, such as system alarms for system, circuit, function failures as well as threshold alerts where applicable
- Integration with the Microsoft Teams desktop application to the Avaya platform to provide direct access to calling services, system directory information, and additional features where available
(2) A mandatory pre-proposal meeting will be held on August 24, 2021.
(3) All question must be submitted no later than August 30, 2021.

[C] Eligibility:

- Onshore (USA ONLY);

[D] Work Performance:

Performance of the work will be Offsite.

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Friday, 24 September, 2021

Pre-proposal Conference Date : Tuesday, 24 August, 2021

Question Answer Deadline : Monday, 30 August, 2021

Category : Software, System and Application

Country : USA

State : California

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