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SW-43861 - USA (Florida) - Oracle Customer Care and Billing Upgrade Services - Deadline June 10,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-43861

Government Authority located in Florida; USA based organization looking for expert vendor for oracle customer care and billing upgrade services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide oracle customer care and billing upgrade services.
Technical Upgrade:
- Perform review of existing production systems, inclusive of architecture design, configurations and hardware infrastructure, and provide detailed recommendations to ensure compatibility with upgrade requirements, as well as to improve overall performance of such systems.
- Perform fit or gap analysis to determine existing customizations that can be eliminated by leveraging base functionality offered by the new version.
- Convert remaining COBOL customizations, implementing customizations using oracle’s config tools whenever possible.
- Implement test cases by developing scripts in oracle utilities testing accelerator tool to be used during the different testing phases. WASD will provide currently used test cases for review and augmentation.
Performance tuning and database archiving:
- System response time.
- Batch execution times.
- Queries execution times.
- Thread Pool Workers.
- Configuration of application server.
Optional functional upgrade and enhancements:
- Upon the completion of the technical upgrade and based on the final functional recommendations report, the County, at its sole discretion, will decide which functionalities will be implemented.
- Additional services may be performed after implementation of all new functionality chosen, such as implementation of minor software updates, service packs or other functionalities not previously implemented.
- Participate in full cycle of project implementation activities, such as business requirements gathering, solution design development, configuration and customization, system documentation, functional testing and cutover.
- Provide recommended options, alternatives and workarounds to resolve issues.
- Champion efficient and optimal solutions that make use of oracle utility framework best practices.
- Manage troubleshooting, fact-finding, analysis and development-related activities.
- Triage defect lists and properly assigns tasks.
- Provide functional training as required.
- Provide post-implementation support.
- Develop detailed specifications including; logical and physical diagrams or blueprints.
- Analyze application queries runtimes and recommend measures to improve database performance.
- Lead and coordinate with developers to accomplish activities.
- Manage design and development of software specification, code implementation, and unit/system testing.
(2) All questions must be submitted no later than May 26, 2021.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 10 June, 2021

Question Answer Deadline : Wednesday, 26 May, 2021

Category : Software, System and Application

Country : USA

State : Florida

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