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ITES-3368 - USA (Costa Mesa, California) - Information Technology Management Services - Deadline May 27,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-3368

Government Authority located in Costa Mesa, California; USA based organization looking for expert vendor for information technology management services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide information technology management services for hardware (servers, switches, workstations, laptops, and tablets), network, software, technical support (help-desk) services, back-ups, remote access, on-site support, email maintenance and security, inventory management, security, and disaster recovery to the government authority located in Costa Mesa, CA.
• Review of inventory and assessment of system infrastructure and equipment to determine efficiency, life expectancy, speed, and efficacy of current processes.
• Provide recommendations for improving routine maintenance to eliminate emergency maintenance situations.
• Performance of basic support functions, including the configuration and installation of computers, laptops, tablets, printers, and software.
• Diagnosis and correction of desktop application issues.
• Configuration of computers and laptops for standard applications.
• Identification and correction of user hardware problems.
• Advanced troubleshooting, as needed, and implementation of “helpdesk” service ticket system when on-site support is not available.
• Management of networks and computer systems, including complex applications, databases, communication systems, servers and associated hardware, software, and operating systems necessary for performance, security, reliability, and recoverability of the systems.
• Reviewing all process logs for normal execution and performance.
• Reviewing security logs for unusual activity.
• Monitoring and reporting status of servers and network.
• Conducting preventative maintenance.
• Timely responses to repair, maintenance, and user support requests.
• Maintaining records of both on-site and “help-desk” support service tickets.
• Configuration management, including changes, patches, etc. on a weekly basis.
• Network, network device, and server capacity monitoring and planning.
• Server OS configuration and version updates.
• Management of backup and disaster recovery systems.
• Installation and troubleshooting of printer/scanners not otherwise serviced by a separate vendor.
• Analysis, routine configuration changes, minor cabling, and installation of patches and upgrades.
• Proactive monitoring of network equipment, performance, and management; continuous troubleshooting, as required.
• Maintenance of District email accounts using the district domain, including adding, changing, and deleting employee accounts as requested.
• Maintenance of virus programs on servers and user hardware.
• Mapping of network resources, such as shared file storage drives.
• Administration and updating of anti-virus and malware protection on system servers and clients.
• Adjustments to internet web filtering and email spam filtering systems.
• Coordinating regular penetration testing as a security strategy.
• Firewall administration.
• Service pack installations.
• Monitoring for intrusion attempts, attacks, viruses, etc.
• Notifying District personnel of any suspected security breaches immediately.
• Ensure website compliance with California requirements, including web content accessibility guidelines (WCAG) and ADA requirements.
• Maintain required SSL certificates and domains.
• Make recommendations for website security strategies, as requested.
• Provide suggestions for moving to cloud solutions.
• Analysis of information system needs.
• Researching, evaluating, and acquiring quotes for technical solutions.
• Preparing project implementation plans and timelines.
• Conducting and participating in planning meetings.
• Preparing project status reports.
• Maintain a professional and effective communication rapport with district staff, providing valuable and accurate information in a timely manner.
• Establish a consistent monthly work schedule to outline when routine on-site maintenance and technical support will occur.
• Communicate new developments or recommendations regarding technology that can improve efficiency and effectiveness of IT operations.
(2) All questions must be submitted no later than May 14, 2021.
(3) Contract term will be two years.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

NA

Expiry Date : Thursday, 27 May, 2021

Question Answer Deadline : Friday, 14 May, 2021

Category : IT Services (Computer Maintenance and Technical Services)

Country : USA

State : California

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