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SW-43591 - USA (California) - Enrollment Management Chatbot Services - Deadline June 8,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-43591

Government Authority located in California; USA based organization looking for expert vendor for enrollment management chatbot services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide enrollment management chatbot services.
- Support for mobile devices
- Support for PCs and Macs, as well as, multiple commonly used web browsers
- ADA Compliance
- Easy maintenance and update capabilities (automated tools)
- Live chat capabilities
- Multilingual capabilities
- Ability to understand natural language, slang, and common university terms
- “Live agent/real person” feel
- Easy to implement
- Integrates with social media platforms
- CRM APIs
- Reporting/data analytics
- Chatbot transcript
- Chatbot offers ability to escalate to live agent
- Provide functional and technical implementation support
- Provide functional and technical training
- Provide Service Level Agreements (availability & turn-around time)
- Successfully complete UC Davis Vendor Risk Assessment (VRA)
- Provide on-going functional and technical support
(2) All question must be submitted no later than May 18, 2021.

[C] Eligibility:

Onshore (USA organization Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Tuesday, 8 June, 2021

Question Answer Deadline : Tuesday, 18 May, 2021

Category : Software, System and Application

Country : USA

State : California

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