Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-41202

Government Authority located in South Carolina; USA based organization looking for expert vendor for data collection and consultation service.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide ex-pert consultation and develop and maintain a Web-based solution for data collection, management, and a reporting system.
1. Call/survey center must attempt to contact former students (maximum of 6,500) on a list provided by the OSES.
2. Survey to be conducted will be between June 1st and August 31st each year.
3. Call/survey center will use a web-based survey form (approximately twenty questions) developed by OSES.
4. Call/survey center must make a minimum of three contact attempts for each student. If unsuccessful, the reason for n contact will be logged.
5. The call/survey center will enter data on a web-based form provided by OSES (see-attached form).
6. Call/survey center will enter the outcomes of the phone contact. If successful, survey data will be entered.
7. Vendor must provide comprehensive survey management procedures including sample management, call scheduling, and procedures to monitor the progress of a survey.
8. Vendor must have the ability to communicate with survey respondents for whom English is a second language or who are non-English speakers, and translate participant responses into English.
9. Vendor must provide technical support services to callers and assist in completing surveys.
10. Vendor must develop and transmit a mailer to each student on the list that explains the survey process and provides in-formation on how to complete the survey online or through the call center.

[C] Eligibility:

- Onshore (US Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 15 March, 2021

Category : Software, System and Application, Call Center and Answering

Country : USA

State : South Carolina

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