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SW-35958 - USA (Washington) - Corrections Communication System - Deadline September 1,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-35958

Government Authority located in Washington; USA based organization looking for expert vendor for corrections communication system.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide install, and maintain a web-based corrections communication system. The corrections communication system is to provide inmates access to outgoing telephone, video visitation, requests and grievances, educational and entertainment programs, commissary ordering and other functions via hand-held devices and/or mounted kiosks.
- Anticipated hours of inmate phone and video visitation access are from 0600 to 2200, all days. The number of calls/visits allowed will vary based on housing and classification.
- System must allow county to manage schedule changes for telephone and video visitation.
- Access to portable devices and kiosks for other uses; such as sending grievances, gaming, and other entertainment, varies and will be determined by Sheriff’s Office management.
- Telephone System.
- Security Features.
- Personal Identification Number (PIN) Application.
- Monitoring and Recording.
- Video Visitation.
- Commission and Traffic Detail Reporting.
- Paperless Request System.
- Portable Devices.
- Records Retention and Disaster Recovery.
- Interfaces.
- Implementation and Maintenance.
(2) All the questions must be submitted no later than August 17, 2020  

[C] Eligibility:

Onshore (US organization Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Tuesday, 1 September, 2020

Question Answer Deadline : Monday, 17 August, 2020

Category : Software, System and Application, Call Center and Answering

Country : USA

State : Washington

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