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SW-31768 - USA (Texas) - Anonymous Compliance Hotline Reporting System Services - Deadline March 31,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-31768

Government Authority located in Texas; USA based organization looking for expert vendor for anonymous compliance hotline reporting system services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide anonymous compliance hotline reporting system services the ability to manage the hotline calls 24/7,
- Assign incidents to the appropriate party for investigations,
- Set the risk level priority,
- Provide security encryption and compression of all calls,
- Create reports and charts to help track activity and analyze trends,
- Upload digital files and documents to a record,
- Must be able to transcribe and intake calls from Spanish to English,
- Interfaces with Microsoft office products, (Microsoft Word and Excel).
(2) All the questions must be submitted no later than March 6, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 31 March, 2020

Question Answer Deadline : Friday, 6 March, 2020

Category : Software, System and Application, Call Center and Answering

Country : USA

State : Texas

RFP Expired

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