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TELCOM-0384 - USA (Arlington, Virginia) - Hospital Telephone Operator Services - Deadline March 18,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: TELCOM-0384

Government Authority located in Arlington, Virginia; USA based organization looking for expert vendor for hospital telephone operator services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide offsite central hospital telephone operator services that will proactively receive, transfer, assess, track, and monitor all inbound calls to the government authority located in Arlington, VA.
- Hospital Telephone Operator Service shall provide the following, but is not limited to the following: Providing directory assistance using a current telephone listing of department/ward/clinic/service telephone numbers; providing paging services utilizing current on-call rosters for both individual providers and department/ward/clinic/service on-call rosters; During normal duty hours 0730-1600, callers who desire to speak to a particular clinic or provider shall be transferred to the clinic telephone number. In the event that a clinic telephone number is unavailable for 45 seconds, the operator will transfer the caller to a clinic “hot line” number via a blind transfer so that the caller does not see the internal hot line number; Before and after duty hours, from 1601 to 0729, callers requesting to contact a clinic or a provider shall be assisted by the Hospital Telephone Operator Service by paging the provider requested or the respective clinic’s on-call provider at all times (24 hours per day/365 days per year). Paging shall be accomplished using the Government –provided web portal to which the Contractor staff will be given access.
- Support to the hearing impaired for standard Telecommunications for the Deaf (TDD) telephone calls.
- An approximately work volume will be 190,000 calls per year.
(2) This bid is set aside for total small business.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Wednesday, 18 March, 2020

Category : Telecommunication Services, Supplies, Components, Accessories or Related Equipments, Call Center and Answering, Uncategorized

Country : USA

State : Virginia

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