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SW-31607 - USA (Tennessee) - Inmate Telephone System - Deadline March 10,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-31607

Government Authority located in Tennessee; USA based organization looking for inmate telephone system.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide inmate telephone system.
- Contractor shall be responsible for all aspects of the inmate telephone system such as acquisition, installation, operation, service, training, and maintenance,
- The inmate telephone system shall only allow collect calls except for those telephone numbers designated by the county sheriff’s office,
- The system shall have call timing to preset the maximum call length time. The system shall have fraud protection against hook switch calls, credit card calls, directory assistance calls, call fomarding, conference calls, etc,
- The system shall not be capable of receiving incoming calls. The system shall allow for the facility name, and inmates name, to be announced to the called party prior to acceptance of the call,
- The system shall be able to record the telephone call. The system shall notify both parties that the call is being recorded,
- The inmates shall not be allowed to communicate with the called party until the call is accepted.  

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 10 March, 2020

Category : Software, System and Application, Call Center and Answering

Country : USA

State : Tennessee

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