CC-1623 - USA (Missouri) - Procurement Ethics Reporting Hotline Services - Deadline March 17,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1623

Government Authority located in Missouri; USA based organization looking for expert vendor for procurement ethics reporting hotline services

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 procurement ethics reporting hotline services and system to track and report all incoming calls in a timely manner to comply with the county’s “procurement process hotline” ordinance.
- This system shall, at a minimum, have the capability to receive reports via phone, fax, and email, operate 24 hours per day, 7 days per week, 365 days per year, maintain confidentiality of the reporter, to the extent feasible while still allowing for sufficient investigation of reports, operate toll-free telephone and fax numbers, provide staff who shall follow a list of scripted questions to obtain basic information from all reporters, maintain an efficient reporting mechanism (see 5.2 – reporting), have recording/documentation features for record retention purposes; and capability to provide monthly or other periodic reports and data to the county upon request from the county’s project manager.
(2) All question must be submitted no later than March 02, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Tuesday, 17 March, 2020

Question Answer Deadline : Monday, 2 March, 2020

Category : Call Center and Answering

Country : USA

State : Missouri

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