MRB-15691 - South Korea - Global - Telemarketing Outbound Services - Deadline April 1,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: MRB-15691

Nonprofit organization located; South Korea based organization looking for expert vendor for telemarketing outbound services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide telemarketing outbound services for donor care & development.
- To implement an outbound telemarketing service with the ceiling calling lists
• 50% success rate for overall outbound calls
• 10 % success rate for upgrade call program
• To handle new and existing donors entered, Online and F2F In-house channel as well as to provide regular and irregular Donor Journey programs
• To handle any incoming calls from donors to outbound phone number
- All agents need to be fluent in Korean
- Working hours 9:00-18:00 (Mon-Fri) on each working day based on Korean calendar
- Ability to handle monthly call capacity to calling capacity: a) average of monthly calls able to manage, b) maximum volume of monthly calls able to manage.
- Operations management for outbound services
(2) All question must be submitted no later than March 10, 2020.

[C] Eligibility:

Global (World-wide)

[D] Work Performance:

Global, companies from all over the world can apply for this. However, meetings can be conducted via ONLINE conference calls.

[E] Proposal Submission:

Proposal can be submitted via E-mail

Expiry Date : Wednesday, 1 April, 2020

Category : Marketing and Branding, Call Center and Answering, Global

Country : South Korea

State :

RFP Expired

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