SW-31351 - USA (Ohio) - Cloud-Based Contact Center Solution - Deadline March 13,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-31351

Government Authority located in Ohio; USA based organization looking for expert vendor for cloud-based contact center solution.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide cloud-based contact center solution for telephony customer management solution. capability to support our brand and to ensure our ability to evolve along with our customer’s demands. Our current on premises platform includes inbound and outbound services, chat services, quality management with 100% recording and screen capture, workforce management and performance management solutions. We are seeking a single software as a service (SaaS) platform that can scale with comprehensive reporting across all business units.
Specifically, we require the following capability for a contact center:
• Blended inbound and outbound interactions
• Integration with Oracle CC&B billing system and other GCWW systems via web services
• Multiple channels of communication
• Implementation services
• Integration with premise and cloud-based telephony
• Training and education services
• Support services
(2) All questions must be submitted no later than February 28, 2020.
(3) Contract period will be for three years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 13 March, 2020

Question Answer Deadline : Friday, 28 February, 2020

Category : Software, System and Application, Call Center and Answering

Country : USA

State : Ohio

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