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SW-30476 - USA (California) - Microsoft Premier Support Services - Deadline January 27,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-30476

Government Authority located in California, USA based organization looking for expert vendor for Microsoft premier support services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide Microsoft premier support services.
- Assistance for problems with specific symptoms encountered while using Microsoft products, where there is reasonable expectation that the problems are caused by Microsoft products
- First call response in one hour or less
- Incident resolution
- Multivendor coordination
- Remote diagnostic and debug dial‐in
- 24 x 7 access to support professionals
- Rapid escalation within Microsoft to product teams
(2) All question must be submitted no later than January 17, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 27 January, 2020

Question Answer Deadline : Friday, 17 January, 2020

Category : Software, System and Application

Country : USA

State : California

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