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SW-30474 - USA (Illinois) - Patient Outreach and Experience Platform - Deadline January 31,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-30474

Government Authority located in Illinois, USA based organization looking for expert vendor for patient outreach and experience platform.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide patient outreach and experience platform to provide a platform solution that encourages the adherence of patients to appointments, improve interactions with providers, and solicit patient feedback on the operations of the lake county health department and community health center, as described herein.
- The health department is the largest department unit of the lake county government, serving over 50,000 patients across behavioural, physical, and population health
- The health department is committed to delivering community-driven, patient-centred care
- This can only be done through engagement with our patients and improving the delivery of services based on meaningful data
- Vendor must describe a clear understanding of patient satisfaction surveying methodologies and
support their proposed solution with appropriate scientific and practical evidence
- Vendor must describe an experience of patient outreach principles and how that experience will be leveraged in the proposed solution
- Patient Outreach:
- Vendor must describe how patients who no-show for an appointment are engaged with through the platform
- Vendor must describe how the platform can be used to outreach to patients when a provider is
delayed, when an emergency occurs, or when other last-minute changes to the schedule necessitate outreach
- Vendor must describe how patients can confirm or cancel their appointment in response to an
appointment reminder and how that information is communicated to the Electronic Practice
Management software
(2) A pre-proposal meeting will be held on January 24, 2020.
(3) All question must be submitted no later than January 24, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 31 January, 2020

Pre-proposal Conference Date : Friday, 24 January, 2020

Question Answer Deadline : Friday, 24 January, 2020

Category : Software, System and Application

Country : USA

State : Illinois

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