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DEBT-0635 - USA (Sewell, New Jersey) - Collection Agency Services - Deadline January 28,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: DEBT-0635

Government Authority located in Sewell, New Jersey; USA based organization looking for expert vendor for collection agency services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide collection agency services to the government authority located in Sewell, NJ.
- The provider should have the ability to charge on either a flat fee or percentage basis.
- The fee schedule and method of calculation should be included. The college will have the ability to contract with more than one agency for student debt. The provider should be in strict compliance with all city, state, and federal laws pertaining to the collection industry.
- The provider should submit a percentage basis or flat fee charge for primary and secondary accounts and for accounts that the provider and the College mutually agree upon should be pursued with legal action.
- The provider should utilize letter techniques, telephone contacts, skip tracing and credit bureau tracing while determining the best course of action to resolve the debt. Litigation may not result without direct authorization of the college.
- Students have the ability to make payments on line.
- On-line client access to accounts for a minimum of four (4) individual users.
- Automated Quarterly Standard Performance Reports to include but not limited to: statistical reports by account status, amount assigned, age at assignment, and age from date assigned. Reference reports such as: status descriptions, payment history, file upload history, and previous history reports.
- The provider should determine which accounts are unrecoverable within 180 days of receipt from the college.
- The college anticipates placing accounts for collection activity valued at approximately $400,000 annually.
- The college reserves the right to cancel accounts with the Provider, at any time, without financial
implications.
- The college reserves the right to have the Provider place accounts with a credit bureau without financial implications. Accounts should not be placed with a bureau without college approval.
- The college reserves the right to cancel accounts with the contractor, at any time, without financial implications.
- Review existing data for accuracy and completeness of student accounts
- Visit the college’s campus to obtain the data necessary for the conversion and updating of student files.
- Assist in instructing college personnel in data requirements for conversion and placement of student accounts. i.e. registration forms, refund policies, promissory notes.
- Assist in instructing College personnel with in-house collection techniques to minimize past due accounts by providing such things as sample demand letter, proper phone techniques and in-house software options.
(2) All questions must be submitted no later than January 17, 2020.
(3) Contract term will be one year.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Not Applicable

Expiry Date : Tuesday, 28 January, 2020

Question Answer Deadline : Friday, 17 January, 2020

Category : Debt Collection Services

Country : USA

State : New Jersey

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