BILLING-0899 - USA (Peoria, Arizona) - One Stop Payment Services - Deadline December 9,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-0899

Government Authority located in Peoria, Arizona; USA based organization looking for expert vendor for one stop payment services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide one stop payment services to the government authority located in Peoria, AZ.
- Centralized electronic bill presentment and payment portal for customers of the city.
- Provide custom API’s or batch process to support non-integrated systems.
- Provide self-service abilities such as AutoPay, interactive pay by text, interactive email, and scheduled payment sign ups.
- Provide ability to pre-authorized payments including sending notification for expiring credit cards and utilize available database from visa and Mastercard. Manage rejected payments, sending notification to the customer and notifying city staff.
- Provide self-service to start or stop utility service or edit customer information on existing utility account. Or automatically generate orders for agency and provide an upload process for ownership and lease documents.
- Customer service rep assisted IVR capability. Provide the ability to track a customer’s call in-progress when passed to IVR for payment and assist customer needs if they need CSR (customer service rep) assistance.
- Ability to send friendly reminders, courtesy interactive email notifications and SMS text to accounts with a balance due.
- Automatic account linking for customers with multiple accounts, including linking of different bill types in single customer view.
- View multiple bills with a ‘consolidated’ view.
- Single payment capability for multiple bills and multiple bill types, and correct application of relevant service fees.
- Provide an itemized detailed receipt where one or multiple services are being paid for, and indicate where service fees are being charged to the customer.
- Provide ability to make payments via Web, Mobile, IVR, Kiosks, and POS systems.
- Reconciliation and reporting capabilities. Create adhoc and custom reports during implementation phase to meet our requirements.
- Implementation services.
- On-going technical support and maintenance of the portal site.
- Detailed reporting for fee statements and most efficient solution for charging fees.
- Flexible solution allowing the city to absorb credit card fees for most transactions and pass along credit card fees for selected transactions.
- Product and solution will be in compliance with city specific rules governing transaction fees or service fees.
- Allow the following transaction types: Credit Card, Debit, Check, Cash, ACH and trust account payments.
- Portal shall provide for payments and funds from different departments to be directly deposited into proper city account with unique identifiers to ensure that the funds are appropriately credited to the respective accounts.
- Handle dispute resolution and repudiation for non-ACH transactions.
- PCI Level 1 compliance and other information security standards.
- Allow point-of-sale (POS) transactions in various locations across multiple departments to include cashier stations, wireless transactions (kiosks) and portable device card transactions for use in the field. Provide necessary equipment for these services.
- Provide necessary equipment for these services.
- Provide citizen mobile application for web portal (iPhone, Android, tablet device, etc.) or provide mobile adaptive website
- Provide continuous availability of web portal with system redundancy and “up-time” guarantees or contingencies.
- Help desk and assistance point of contact for both the citizens or users of the portal and city administrators and accounting personnel.
- Provide the ability to utilize chip technology or develop in the future.
(2) Contract term will be one year.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 9 December, 2019

Category : Billing Services, Software, System and Application

Country : USA

State : Arizona

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