ITES-2299 - USA (Statesville, North Carolina) - IT Maintenance, Repair and New Services - Deadline December 11,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-2299

Government Authority located in Statesville, North Carolina; USA based organization looking for expert vendor for IT maintenance, repair and new services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide high-quality technical solutions, support, and expertise to all sites by means of managing local area networks, wide area networks, performing testing, installation, and upgrades for network hardware and software to the government authority located in Statesville, NC.
- Contractor shall provide service strategy, service operation and continual service improvement aligned with information technology infrastructure requirements.
- 24 x 7 x 365 monitoring and reporting services.
- Unlimited on-site support; billed per hour
- Unlimited remote managed services support; billed per hour
- Provide expertise in various products and technologies as discussed below
- Provide network utilization and availability reports;
- Accurately document IP configurations;
- Install network hardware and associated cabling;
- Provide quality assurance on all network installed equipment;
- Support LAN based wireless technology in the enterprise;
- Support Voice Over IP technology in the enterprise; and
- Support FortiGate firewall and VPN devices with 24 x 7 x 365 advanced replacement on all devices.
- The Contractor shall be responsible for using Contractor’s management tools to monitor LAN and WAN networks.
- Install, label, maintain and troubleshoot internal network wiring and fiber optic cabling.
- Configure, maintain and troubleshoot WAN protocols and other related network protocols.
- An on-site network attached storage unit that acts as a local storage device and stand-by server in the event of server failure.
- Qualified technical support on-site, with appropriate replacement parts, upon detection of any service affecting hardware failure, in accordance with agreed-upon coverage, within 4 hours of occurrence.
(2) All the questions must be submitted no later than December 4, 2019
(3) The contract period will be for one year.  

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Not Applicable

Expiry Date : Wednesday, 11 December, 2019

Question Answer Deadline : Wednesday, 4 December, 2019

Category : IT Services (Computer Maintenance and Technical Services)

Country : USA

State : North Carolina

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