CC-1553 - USA (California) - Telephone Answering Services - Deadline November 25,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1553

Government Authority located California; USA based organization looking for expert vendor for Telephone Answering Services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide Telephone Answering Services to provide medical answering services, needs to respond to calls from patients, medical providers, laboratories, or agencies outside of their typical operating hours.
A. 7:00 PM. To 8:00 AM. Monday through Friday and 5:00 PM through 8:00 AM on Saturdays and Sundays and provide 24 hour coverage on 11 City Holidays for all programs and clinics;
B. 7:00 AM to 7:00 PM Monday to Friday and 8:00 AM through 5:00 PM back up support as needed to Centralized Call Center;
C. 7:00AM to 7:00 PM provide back-up coverage for on-call staff in case of emergency,
D. 12:00 PM to 1:00 PM and 5:00 PM through 8:00 AM Monday through Friday, 24 hour coverage on Saturdays, Sundays, and 11 City Holidays for Disease Prevention and Control.
(2) All questions must be submitted in writing no later than November 18, 2019.
(3) A contract shall be for a term of two years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 25 November, 2019

Question Answer Deadline : Monday, 18 November, 2019

Category : Call Center and Answering

Country : USA

State : California

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