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SW-26789 - Canada (Alberta) - Customer Relationship Management Solution - Deadline September 16,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-26789

Government Authority located in Alberta; Canada based organization looking for expert vendor for customer relationship management solution.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide customer relationship management solution to support growth in external engagement and business development activities across the college.  
- Solution is to provide an easy way for employees to manage constituent information on the one hand, and a mean to report usable information about our constituents, using data from different systems.
- The selected CRM solution will be used by business development and other internal business units that rely on unstructured data (e.g., Microsoft outlook, Microsoft excel and Microsoft word) to manage information about our external stakeholders.
- The end goal of the CRM roadmap is to enable internal stakeholders to use a variety of existing applications (including existing CRM-like applications and the selected CRM solution) to manage external stakeholder data, while leveraging master data management (to be developed) to synchronize information across systems, and leveraging the Microsoft BI Stack for reporting and so on.
(2) All questions must be submitted no later than September 2, 2019.

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 16 September, 2019

Question Answer Deadline : Monday, 2 September, 2019

Category : Software, System and Application

Country : Canada

State : Alberta

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