UNCT-12169 - USA (Independence, Ohio) - RFI for Clinical Contact Center Modernization Services - Deadline June 7,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: UNCT-12169

Government Authority located in Independence, Ohio; USA based organization looking for expert vendor for clinical contact center modernization services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide clinical contact center modernization services to the government authority located in Independence, OH.
- Veterans Health Administration currently adopts the utilization review accreditation commission (URAC) timeliness measures of answering calls, within 30 seconds with a 5 percent or less call abandonment rate (caller hang-up rate prior to the phone being answered).
- Contact center technology, integrated telephony systems capable of ‘on net’ transfers among multiple facilities across the enterprise and the clinical care capabilities along with LIPs is now providing for VHA’s next big leap forward in providing timely, efficient and effective services and virtual clinical care.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Friday, 7 June, 2019

Category : Uncategorized

Country : USA

State : Ohio

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