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ITES-1740 - USA (Taos, New Mexico) - IT Services - Deadline March 26,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-1740

Government Authority located in Taos, New Mexico; USA based organization looking for expert vendors for IT Services.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to provide IT Services including support the network infrastructure of the district. Vendors will ensure the reliability and 100% online performance of the core network, excluding factors such as weather, or ISP outage that are beyond the scope of the vendor’s control, Where satellite sites, or outbuildings require service, or in the event of an outage maximum down time will be 24 hours for hardware malfunctions and 48 hours for repairs on fiber connections, Network consisting of 133 switches of which 102 reside in MDF/IDF closets and 31 reside in classrooms to support an access point, telephone, computer and other networkable devices such as projectors, Apple TV’s, Televisions, etc, Vendor will develop plans for telephony upgrades as appropriate and advise the district on the purchase or upgrade or repair of systems to maintain the district’s capacity and increase efficiencies as newer technologies are made current,  175 IP cameras, ±15additional are under consideration with 5 archiving servers and 7 viewing stations distributed at 6 sites in the district, Vendor will develop plans for security and storage upgrades as appropriate and advise the district on the purchase or upgrade or repairs of systems to maintain the district’s capacity and increase efficiencies as newer technologies are made current, Vendor will assume the resolution of all recorded help desk tickets for support from all end users. The district will establish one point of contact at each site with administrative rights to assist with remote troubleshooting, assist the district in building capacity within its organization to support its current IT needs while developing a long term plan for supporting anticipated needs through 2025, Recommend annual software expenditures to maintain current capacity, Facilitate IT strategic and TTT monthly meetings to ensure functionality and communication to support staff success and IT readiness district wide Primary contact for Telephony Software and security camera support contracts, Provide professional development as appropriate to ensure the district’s IT investment remains current and utilized by teachers and staff in support of teaching and learning printing services. Each service has been described as a domain encompassing each of the following IT services:
- Network infrastructure and support
- End user hardware and software support
- IT administrative support
- Telephony support
- Security camera support to the government authority located in Taos, NM.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Not applicable

Expiry Date : Tuesday, 26 March, 2019

Category : IT Services (Computer Maintenance and Technical Services), Computer Supplies, Accessories and other Equipments, Networking Services and Supplies, Telecommunication Services, Supplies, Components, Accessories or Related Equipments

Country : USA

State : New Mexico

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