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QUALITY-0019 - USA (Phoenix, Arizona) - Dial-A-Ride Quality Assurance Monitoring Program Services - Deadline March 15,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: QUALITY-0019

Government Authority located in Phoenix, Arizona; USA based organization looking for expert vendor for dial-a-ride quality assurance monitoring program services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide dial-a-ride quality assurance monitoring program services to gather data and rate service in different areas and provide a summarized detailing of measured service performance and objective, accurate, and measurable data to validate current service trends, identify conditions which may require corrective action, and recommend areas for service
improvement to the government authority located in Phoenix, AZ.
- Responsiveness of telephone contact with state dial-a-ride when scheduling trips and this includes, but is not limited to length of hold time, attempts to connect, disconnects, length of call time, trip refusals, trip denials, trip negotiation, and observations of the courtesy and effectiveness of personnel
- Trip delivery on day of service, this includes, but is not limited to response times, driver assistance to passengers, boarding and alighting times, wheelchair lift and securement safety, shared rides, fare collection, driver sensitivity, driver courtesy, driver appearance, and seat belt safety
- Vehicle cleanliness and proper maintenance, including but not limited to interior and exterior cleanliness, any abnormal vehicle mechanical or maintenance issues lift and ramp operation, temperature control, abnormal brake noise, excessive rattles, paint condition, securement straps, safety decals
- Driver safety, including but not limited to speed limit and traffic law compliance, display of safe driving techniques, safe stopping procedures, and safe manoeuvrability of the vehicle

[C] Eligibility:

- Onshore (USA Only)

[D] Work Performance:

Performance of the work will be offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 15 March, 2019

Category : Quality control, Testing & Inspection services, Ground Vehicles Services, Supplies, Components, Accessories or Related Equipments, Transportation Services

Country : USA

State : Arizona

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