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SW-21212 - Canada (British Columbia) - Customer Relationship Management System - Deadline January 28,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-21212

Government Authority located in British Columbia; Canada based organization looking for expert vendor for customer relationship management system.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide customer relationship management system for followings services.
- Participate and lead in the creation, update, and documentation of the architecture for the CRM;
- Design the user experience and user interface to maximize user-friendliness for staff and customer;
- Perform the tasks of configuration, implementation, and customization to achieve the objectives
- Document the installation and deployment in a Build Book and deploy CRM to the City’s Test environment;
- Migrate the City’s production CFS customer and case data into the Test environment CRM, and support migration of production CFS customer and case data into Production environment CRM;
- Perform performance test on the CRM, provide performance test reports, tune the CRM according to performance requirements, and performance re-test if applicable;
- Train and support City staff in deploying, administering, and managing the CRM;
- Plan and support go-live transition and system go-live activities. Support post go-live monitoring, trouble-shooting, and issue resolution;
- Support configuration of CRM system monitoring into Prometheus/Grafana monitoring system; and
- Support and provide input to the Privacy Impact Assessment report for processes involving the use of CRM.
(2) Contract period will be for two years.

[C] Eligibility:

Onshore (Canada Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 28 January, 2019

Category : Software, System and Application

Country : Canada

State : British Columbia

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