SW-21212 - Canada (British Columbia) - Customer Relationship Management System - Deadline January 28,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-21212

Government Authority located in British Columbia; Canada based organization looking for expert vendor for customer relationship management system.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide customer relationship management system for followings services.
- Participate and lead in the creation, update, and documentation of the architecture for the CRM;
- Design the user experience and user interface to maximize user-friendliness for staff and customer;
- Perform the tasks of configuration, implementation, and customization to achieve the objectives
- Document the installation and deployment in a Build Book and deploy CRM to the City’s Test environment;
- Migrate the City’s production CFS customer and case data into the Test environment CRM, and support migration of production CFS customer and case data into Production environment CRM;
- Perform performance test on the CRM, provide performance test reports, tune the CRM according to performance requirements, and performance re-test if applicable;
- Train and support City staff in deploying, administering, and managing the CRM;
- Plan and support go-live transition and system go-live activities. Support post go-live monitoring, trouble-shooting, and issue resolution;
- Support configuration of CRM system monitoring into Prometheus/Grafana monitoring system; and
- Support and provide input to the Privacy Impact Assessment report for processes involving the use of CRM.
(2) Contract period will be for two years.

[C] Eligibility:

Onshore (Canada Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 28 January, 2019

Category : Software, System and Application

Country : Canada

State : British Columbia

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Software, System and Application Category/Categories.

If you will obtain monthly subscription for Software, System and Applicationcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs