SW-20586 - Canada (British Columbia) - Unified Communication Solutions and Services - Deadline January 16,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-20586

Government Authority located in British Columbia; Canada based organization looking for expert vendors for unified communication solutions and services

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide unified communication solutions and services
- The implementation of a consistent suite of modern communication tools available to those that need them
- Easy access to tools that increase efficiency of day to day teaching and administration activities
- Tools that are end-point-agnostic i.e. can be accessed via telephone, district, Bring Your Own Device cell phone, laptop, tablet or personal computer
-  Increased consideration for security and safety requirements, for example the aspiration for 2-way communications to all teaching spaces and safe zones.
- The Proponent will take over operation and management of the existing legacy system and will, where applicable and in a timely manner, migrate elements of the existing legacy system over to the proposed new System to benefit from proposed functional, performance, reliability cost and support advantages
- Use of desk phone and heavy use of district provided cellular communications. Significant use of voice mail email and use of conferencing facilities. Many/most have attendants answering and routing incoming calls on their behalf.
- Significant use of telephone at desk and some user of instant messaging.
- Significant use of telephone at desk and some user of text, instant messaging and voicemail
- Use of desk phone, much contact with parents by phone. Use of cell phone including out of hours. Many are mobile workers at multiple school locations.
- The Proponent must provide the ability to administer user profiles that allow user tools and facilities to be provisioned as applicable to the respective users. Profiles may vary by location and the range of profiles support
- The information is presented here to ensure adequate sizing of solution during peak working hours and potential savings out of term time
- There must be sufficient capacity on the interfaces to the Public Telephone Network to allow inbound and outbound daily peaks to be handled for the entire School District call volumes. Sizing of the new solution must be based on consolidation of the current number of SIP Trunks, analogue lines and ISDN interfaces implemented across the SD36 sites.
- Each school is required to have resilient/redundant links to primary and backup cloud host provider central solutions. In the case of a loss of a hosted provider data centre there should be no loss of function.
- Proponent to propose a PC-based auto attendant software module that is designed to work with a headset and allow receipt of calls, lookup of handoff audience using directory integration.
- Capability for provision of incoming toll-free local and long distance service numbers should also be provided.
- Outbound 911 calls to be tagged with Automatic number identification and automatic location identifier for 911 call the ensure the location details are available to the responding
-  There should be an integrated solution that facilitates the management of available user features, call management across the PSTN interfaces, telephony components, Wide Area Network, recording, voice mail handling, conferencing, recording, directory integration, user computing device integration and other integrations
- Full integration should be implemented with Active Directory including search and retrieval of records based on the user profile (i.e. what records each user role is allowed to see, based on privilege e.g. Administration and senior management can see their peer cell phone numbers
- District mobile phone like iPhone 6, 6S on iOS 8.0 and above Samsung Galaxy Android 4.4.2 and above
- billing with integrated access to Purchase Orders, Invoices, Service Requests, Integrated across all providers.
- an attendant console is incapable of answering or processing calls
- a main answering position at any location is incapable of answering calls
(2) All question must be submitted no later than January 14, 2019.
(3) The contract term will be for three years.

[C] Eligibility:

Onshore (Canada Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Wednesday, 16 January, 2019

Question Answer Deadline : Monday, 14 January, 2019

Category : Software, System and Application, Billing Services, Call Center and Answering, Mobile Application Development, Networking Services and Supplies

Country : Canada

State : British Columbia

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