CC-1284 - USA (Washington, DC) - RFI for Call Center Services - Deadline October 22,2018

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1284

Government Authority located in Washington, DC; USA based organization looking for expert vendor for call center services.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to provide 24 X 7 call center services for international trade administration.
- Call Center Support service provider to provide professional experience in trouble shooting and guiding customers step-by-step to solve their technical issues; to identify when escalation is needed; and to escalate appropriately.
- Call Center Support services to provide 24/7 Tier 1 call center support to approximately 3,000 staff and contractors located in over 200 domestic and international locations.
- The service provider shall maintain ongoing support services operations including closing out helpdesk tickets within documented Service Level Agreements (SLA).
- The service provider shall manage the day-to-day enterprise-wide IT customer support center. Service provider shall ensure customer satisfaction through best efforts to reach resolution on the first-call and providing a seamless transfer to the appropriate support team and continued communication throughout the life of the work request.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Monday, 22 October, 2018

Category : Call Center and Answering

Country : USA

State : District of Columbia

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs