RFP Notification Services

RFP ID: CC-0115
We are based in Illinois, USA and we are requesting proposals from qualified and experienced service provider (FROM USA ONLY), for 24 X 7 Answering Service. The contract will be from September 29, 2010 through June 30, 2013 and may get renewed for two (2) additional one (1) year periods.
[A] Notice Type: RFP (Request for Proposal)
[B] Budget: Looking for Proposals
[C] Scope of Service:
(1) Service Provider will have to answer the calls during non-business hours or during business hours, when we are not available to answer the telephone. Service Provider will also be required to obtain necessary information.
(2) In some instances, the answering service will have to contact our on-call staff for that area and, if unable to reach that staff by phone, will continue to make calls until our on-call staff has been reached.
(3) Deliverables: For every call received, the answering service shall further be responsible to:
(a) Ensure that all callers are treated in a professional manner at all times;
(b) Provide Spanish translation, if the caller prefers to speak in Spanish;
(c) Instruct the caller to contact an appropriate entity immediately, if required;
(d) Fax written documentation of every call promptly; and
(e) Abide by the requirements of the Confidentiality Act and other State and federal laws and regulations pertaining to privacy.
(4) Reporting:
(a) Service Provider shall cooperate with us in the monitoring activity, which may require that Service Provider report progress and problems (with proposed resolutions), provide records of its performance, allow random inspections of its facilities, participate in scheduled meetings and provide management reports as requested by us.
(b) When requested, Service Provider shall also fax monthly summaries of the numbers and lengths of each call and shall respond to special requests by the close of business on the next working day.
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work at their office premises.
[E] Eligibility:
Onshore (USA Only)
[F] Deadline to Submit Proposals: August 12, 2010
Cost to Apply: $18.99