Estimated Budget : Between 18000000 GBP to 25000000 GBP
Total Requirement : Contract of 10 Year
Description :
We are UK based organization looking for qualified and experienced service provider for our requirement of Customer Service Support and Back-office Operations. Contract will be for 10 Years. Our approximate budget is between 18000000 GBP to 25000000 GBP.
[1] Eligibility:
Onshore (UK Only), Companies from UK and those who are having branch office or Point of Contact in UK can apply.
[2] Scope of Service:
[A] We are looking for service provider to develop and provide a range of support and transactional services through a strategic partnering arrangement
[B]Service provider needs to deliver effective back and front office services.
[C] HR Services
(1) Payroll
(2) Occupational Health Services
(3) HR Transaction Services
[D] IT Services
(1) PC and Server support and projects
(2) Development and Applications Support
(3) Helpdesk
[E] Customer Services including a Inbound Call Centre
Payment terms are negotiable. Interested service providers are requested to contact us on or before December 24, 2009 via our secured website submission only. This tender is Onshore and Offsite. Provider may have to visit our location for meetings and briefings.
RFP/Solicitation Details
Hertfordshire County Council,
Strategic Procurement Group,
Leahoe Annexe,
County Hall, Pegs Lane,
Hertfordshire,
Contact: Zoe Upson,
UK-Hertford SG13 8DQ.
Tel. +44 1707292463.
E-mail: zoe.upson@hertscc.gov.uk.
Fax +44 1992588416.
