RFP Notification Services

We are USA based medical & health organization looking for qualified and experienced service provider for our requirement of Inbound Call Center Service. Our approximate budget is 760000 USD per year. Contract will be for 1 Year.
[A] Scope of Service:
(1) Service provider needs to handle inbound calls regarding health & medical related issues, queries and complains and provide necessary information.
[B] Work Performance:
Performance of the work will be Offsite; Service provider needs to perform work on their own office premises.
[C] Eligibility:
Onshore (USA Only), we are looking for service provider, who are either from USA or having their registered branch office or point of contact in USA.
Payment terms are negotiable. Interested service providers are requested to submit proposals on or before January 8, 2010 via post courier or hand delivery only. This tender is Onshore and Offsite. Provider may have to visit our location for meetings and briefings.

RFP/Solicitation Details

Email Id : lwmertz@nd.gov     
Name : Lonny Mertz
Company Name : North Dakota Department of Health, Community Health Section – Division of Tobacco Prevention and Control
Address : 600 East Boulevard Avenue – Dept 301     City     :     Bismarck
State : North Dakota    
Country : United States
ZipCode : 58505-0200    
Phone : +1-701-328-3134
Fax : +1-701-328-2036
WebSite : http://www.ndhealth.gov

We are based in Australia and we are inviting tenders from qualified and experienced service provider for Call Centre Services. A key part of the operation of these services is to provide required information to those who seek assistance/information. We are looking for a Service Provider who will be the front line provider of information regarding key services provided by us. Enquiries will be from the general public across state, interstate and overseas and will cover a range of issues in two distinct phases.
Scope of Services: Service Provider will be required to:
1) recruit appropriate staff;
2) develop an appropriate plan for staffing resources based on previous statistics, hours of operation and timetable;
3) manage appropriate staffing levels to maintain required levels of service;
4) ensure staff recruited meet our requirements;
5) train the staff in telephone operating techniques and campaign information;
6) supervise staff;
7) establish the IT and administrative infrastructure;
8) implement technology-based information systems to facilitate call responses;
9) produce daily reports on the service provided by Service Provider, covering KPIs and call categories;
10) establish the telecommunication facility to re-direct calls to us, and to telephone interpreters at the Interpreting and Translating Services;
11) an IVR system for pre-recorded messages (that will change by campaign phase)
12) provide options message deposit system and on-hold message service;
13) answer email queries;
14) provide fulfillment services e.g. forms, information brochures;
15) capture information accurately e.g. satisfaction with service, application requests, etc
16) services must be provided on 24 X 7 basis
17) provision of up to a maximum of 95 workstations with computer access to our question and answer systems and access to web-based databases for campaign related queries. Within this allocation, a workstation with telephone, and a PC with internet access will be required for four of our supervisors. These workstations should be located around the call centre area to allow for easy access.
We are looking for Best Proposals. All the questions can be submitted via email on or before January 22, 2010. Interested Service Providers can submit their responses either by post or electronically, on or before January 28, 2010 by 14:00 Hrs (local time) on given address. This Tender is Global and Offsite. Provider may have to visit our premises for meetings and other special purposes.

RFP/Solicitation Details

Sue Lang   
sue.lang@vec.vic.gov.au   
61-3-9299-0730   
Victorian Electoral Commission (VEC)
Level 8, 505 Little Collins Street   
Melbourne   
Victoria   
3000   
http://www.vec.vic.gov.au

We are USA based organization looking for qualified and experienced service provider for our requirement of General Transcription Service. Contract will be for 3 years.
[A] Scope of Service
(1) Approximate volume of the word will be 95-100 tapes per year, needs to be transcribed.
(2) Those tapes will be related to our meetings, hearings, interviews of witnesses and investigation hearings. We will provide recordings on standard or micro cassettes (generally 60-120 minutes in length) or other form of recorded media.
(3) We will provide recordings via either mail or service provider can pick-up those.
(4) 80% of the recordings will require 2 weeks turnaround time to transcribe. Rest of the transcription can be delivered within 4 weeks.
(5) We will require physical attendance of service provider at meetings. Approximate twelve meetings per year.
[B] Work Performance:
Performance of the work will be Offsite; Service provider can perform worn on their own premises.
[C] Eligibility:
Onshore (USA Only), we are looking for service provider, who are either from USA or having their registered branch office or point of contact in USA.
We are looking for best proposals and payment terms are negotiable. Interested service providers are requested to submit proposals on or before January 15, 2010 via post, courier or hand delivery only. This tender is Onshore and Offsite. Provider may have to visit our location for meetings and briefings.

RFP/Solicitation Details

Ofelia Alvarez,
1-510-620-6699
ofelia_alvarez@ci.richmond.ca.us

Link:-

http://vendors.planetbids.com/Richmond/biddtl.cfm?BidNo=351&Status=Bidding

Estimated Budget :     450000 GBP
Total Requirement :     Contract of 5 Years
Description :
We are based in UK and we are inviting tenders from qualified and experienced service provider for Provision of an Out of Hours Call Handling Service. These services include managing Out of Hours calls which we receive from the time the office closes on a working day until the next opening time (including those received on weekends and bank holidays). These services will be required for a period of up to five (5) years, subject to Service Provider’s performance. Our Estimated budget for this work over a period of 5 years is 450000 GBP.
Scope of Services: Following calls are to be managed/answered on our behalf:
1) Antisocial Behavior calls which need to be managed on our behalf involving liaising (coordinating) with emergency services, if required;
2) Emergency repairs calls, which may require the mobilization of maintenance engineers;
3) Emergency Alarm calls which may necessitate contacting emergency services or repairs and maintenance specialists;
4) Care System calls which might necessitate contacting health agencies, next of kin, etc.
We are looking for Best Proposals. We are looking to select service provider through competitive process; therefore, Pre-Qualification Questionnaire (PQQ) document is to be requested on or before January 12, 2010 by 12:00 Hrs (UK Timings). Interested Service Providers need to complete their PQQ and submit it back to us on or before January 15, 2009 by 12:00 Hrs (UK Timings). This tender is Global and Offsite. Provider may have to visit our premises for meetings and other special purposes.

FRP/Solicitation Details
buy4wales@rcthomes.co.uk    
Mr Alan Williams            
Ty Pennant, Mill Street,    
Pontypridd        
CF37 2SW    
http://www.rcthomes-jobs.co.uk